Subdirector Operación Fiduciaria

Responsibilities

• Execute transformation projects within the Fiduciary Operation Executive Directorate (DEOF).
• Define, co-define, and control process improvement plans in collaboration with Customer Experience, Process Improvement, and Technology teams.
• Coordinate the execution of tactical and strategic improvement priorities for the DEOF.
• Facilitate the adoption of advanced tools such as Artificial Intelligence and Data Analysis among team members.
• Develop and supervise improvement plans focused on effectiveness, efficiency, control, and customer service.
• Identify operational improvement opportunities by balancing process owner perspectives with transformation goals.
• Negotiate with management teams to ensure positive participation across all project stages.

Requirements

• Engineering degree or Bachelor's degree in Economics or Administrative areas.
• Minimum of 2 years of experience in a Subdirector role, or 5 years of experience in a Manager role.
• At least 3 years of experience defining, coordinating, and executing improvement or transformation projects.
• Intermediate to advanced English proficiency.
• Availability to work onsite in Mexico City.

Preferred Qualifications

• Postgraduate studies or advanced degrees.
• Knowledge of data analysis tools and Artificial Intelligence.
• Experience with process improvement methodologies.

About the Company

Grupo Financiero Banorte is a leading financial institution in Mexico, driven by a culture of innovation, solidarity, and responsibility. We aim to be a key ally in the country's growth by building extraordinary teams that drive transformation and excellence in the financial sector.