Student Support Specialist

Responsibilities

• Serve as the primary point of contact for undergraduate, graduate, and credential-only students, providing proactive coaching and case management.
• Coordinate enrollment-to-onboarding support, including outreach, documentation tracking, and compliance requirements.
• Support registration and student services operations by troubleshooting issues and guiding students through program progression.
• Manage recruitment and outreach activities, including scheduling logistics for orientations and yield events.
• Maintain accurate electronic records, tracking systems, and reports to identify trends impacting student success.
• Collaborate with the Assistant Director of Student Services to manage day-to-day operations and recurring student communications.

Requirements

• Some college coursework completed or an equivalent combination of education and relevant professional experience.
• 3 to 5 years of progressively responsible experience in administrative roles, student services, enrollment operations, or academic support.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accurate records.
• Strong professional communication skills for interacting with students, faculty, and staff.
• Experience coordinating complex workflows and following issues through to resolution.

Preferred Qualifications

• Bachelor’s degree.
• Experience in higher education, specifically supporting adult learners or graduate populations.
• Proficiency with student information systems and tracking tools (e.g., DegreeWorks, Banner, Salesforce, or similar).
• Experience with recruitment support, event coordination, or proactive outreach workflows.
• Ability to identify operational efficiencies and improve existing processes.

About the Company

University of the Pacific is an equal opportunity employer dedicated to workforce diversity. Located in Stockton, California, the university prioritizes inclusive decision-making and provides a supportive environment for students and staff alike.