Student Support Assistant

Responsibilities

• Serve as the first point of contact for the Department of Electrical and Computer Engineering, handling inquiries in person, by phone, and via email
• Provide administrative and reception support, including room bookings, mail distribution, and office supply management
• Assist with undergraduate program processes such as course registration inquiries, waitlist support, and basic advising information
• Support the maintenance of undergraduate program records, documentation, and student-facing communications
• Assist with event logistics for departmental activities, including orientation, information sessions, and student engagement initiatives
• Perform general administrative tasks such as scheduling meetings, preparing agendas, taking minutes, and assisting with faculty recruitment logistics
• Update departmental website information and prepare simple communication pieces and announcements

Requirements

• High School graduation plus at least one year of post-secondary education
• Three years of related administrative or customer service experience
• Intermediate proficiency with Microsoft Office or equivalent office software
• Strong verbal and written communication skills
• Commitment to equity, diversity, and inclusion in the workplace

Preferred Qualifications

• Prior experience using Workday
• High level of attention to detail and ability to maintain accurate records
• Ability to prioritize tasks and work effectively under pressure to meet deadlines
• Strong organizational skills and the ability to coordinate multiple tasks efficiently
• Experience handling confidential information in compliance with privacy regulations

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC is a leading employer in British Columbia and Canada, committed to fostering an inclusive and diverse community that supports students, faculty, and staff in their journey of discovery.