Student Services Specialist

Responsibilities

• Act as the primary point of contact for prospective and current students in a high-volume, fast-paced environment.
• Provide comprehensive customer service in person, by phone, and via email regarding admissions, registration, testing, advising, and financial aid.
• Support Gateway Connect by scheduling appointments and guiding students through various enrollment processes.
• Refer students and community members to appropriate college resources to ensure their needs are met.
• Provide administrative support to Gateway leadership and assist in maintaining efficient daily operations.
• Serve a diverse population, including adult learners, high school students, faculty, and parents.

Requirements

• Associate degree from a regionally accredited institution in business, communications, public relations, or a related field (or an equivalent combination of education and experience).
• Minimum of one year of customer service or customer-facing experience.
• Proficiency in office software applications, email platforms, and web-based systems.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
• Demonstrated ability to handle sensitive information and maintain strict confidentiality.
• Ability to pass a background check.

Preferred Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Experience working in higher education, K-12 education, or other service-oriented sectors like healthcare or banking.
• Experience using CRM systems, student information systems, or appointment scheduling tools.
• Experience supporting non-traditional or first-generation students.
• Bilingual or multilingual communication skills.

About the Company

Central Ohio Technical College (COTC) is dedicated to providing accessible, high-quality education to serve the needs of our students and community. We foster an inclusive environment and are an equal opportunity employer.