Student Service Representative

Responsibilities

• Provide administrative and customer service support for the English Language Institute (ELI) to prospective and current learners
• Manage student applications, registration processes, and course information for approximately 2,000 students annually
• Advise students on visa requirements, medical insurance, fees, and accommodation options
• Process student payments including cash, cheques, and credit cards while ensuring PCI compliance
• Maintain accurate student records and perform data entry using registration systems
• Promote ELI programs and courses both online and on-campus
• Coordinate campus mail, outgoing courier packages, and facility-related service requests
• Support sample classes by managing Zoom links, reminders, and survey emails

Requirements

• High School graduation and at least 1 year of post-secondary education
• 3 years of related administrative or customer service experience
• Intermediate proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Typing speed of at least 50 wpm
• Demonstrated commitment to equity, diversity, and inclusion

Preferred Qualifications

• Senior administrative experience, ideally within a university or academic environment
• Experience with records management and student registration systems (SRS or SISC)
• Ability to speak a second language
• Strong interpersonal skills with the ability to work effectively with non-native English speakers
• Proven ability to manage multiple priorities in a fast-paced, entrepreneurial environment

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC is recognized as a leading employer in British Columbia and Canada, committed to fostering an inclusive community that supports inspired students, faculty, and staff in their journey of discovery.