Student Records Processor

Responsibilities

• Provide customer service, phone coverage, and front desk support regarding academic forms, schedules, and policies.
• Maintain and update student records in Banner, including international and conditionally accepted student updates.
• Process academic forms such as status changes, field of study changes, and record updates.
• Manage electronic requests including add/drop forms, university withdrawals, and campus changes.
• Communicate with various schools and departments to resolve student record concerns.
• Assist other staff members during peak periods to ensure operational efficiency.

Requirements

• Proven experience in data entry.
• Strong basic research skills.
• Excellent communication and customer service abilities.
• Ability to work quickly and accurately with high attention to detail.
• Ability to remain adaptable to changes in academic policies and curricular design.
• Comfort with performing repetitive tasks.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Preferred Qualifications

• Bachelor's degree or equivalent relevant experience.
• Previous experience working with Banner.

Benefits

• Health, life, and disability insurance.
• Flexible spending accounts.
• Tuition incentives.
• Fully vested retirement plans.
• Paid time off.

About the Company

Regent University is a faith-based institution committed to academic excellence and global influence. We provide a professional environment dedicated to serving students through integrity and innovation.