Student Receivables Specialist

Responsibilities

• Manage and resolve outstanding student balances through phone, email, and written correspondence
• Negotiate and monitor payment arrangements and promissory notes
• Utilize skip-tracing methods to locate students and maintain thorough collection documentation
• Coordinate with third-party collection agencies, including account assignment and settlement
• Manage monthly student billing processes and verify transaction accuracy
• Process weekly student refunds and assist with 1098-T Tuition Statement inquiries
• Monitor student account holds, interest assessments, and bad debt write-offs
• Collaborate with university departments to resolve student/parent disputes and payment issues

Requirements

• 2 years of experience in Accounts Receivable and consumer collections (or related field) within the last 5 years
• High school diploma or GED
• Proficiency in Microsoft Office (Word, Excel, etc.)
• Ability to perform ten-key by touch
• Strong organizational skills and ability to multitask independently

Preferred Qualifications

• 3+ years of experience in Accounts Receivable and consumer collections
• Experience using Banner software

Benefits

• Excellent benefits package including medical and dental coverage
• Retirement plan
• Tuition remission for employees and their dependents
• Paid vacation and sick leave
• Major holidays off, including Christmas/New Year’s break
• Additional flexible time off

About the Company

Pacific Lutheran University is a small, private university committed to the creation and advancement of knowledge through diversity and inclusion. PLU is an equal opportunity employer that values a community dedicated to expanding well-being, opportunity, and justice.