Student Health Records & Student Health Insurance Coordinator

Responsibilities

• Review and process student health documentation, including immunization records, medical histories, and clearance forms.
• Manage insurance enrollments and waiver processing for the University-sponsored Student Health Plan.
• Maintain accurate and organized electronic records in accordance with University policies and FERPA standards.
• Provide guidance to students regarding insurance requirements, coverage standards, and waiver procedures.
• Coordinate renter’s insurance enrollments and cancellations in collaboration with Housing and designated brokers.
• Partner with the Office of the Bursar to post insurance premiums to student accounts and update student status.
• Respond to student inquiries via email and phone within established service level agreements.
• Assist with providing proof of malpractice insurance and monitoring air evacuation enrollment.

Requirements

• 1–3 years of administrative, student services, health records, or insurance-related experience.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Knowledge of FERPA standards and student privacy protocols.
• Ability to manage multiple tasks and meet strict deadlines.
• Strong customer service orientation and professional communication skills.

Preferred Qualifications

• Bachelor's degree.
• Experience working in higher education or healthcare settings.
• Basic understanding of health documentation and insurance processes.

About the Company

University Support Services, LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. USS provides essential student-facing and functional support teams to help SGU deliver best-in-class education to a diverse, global community of medical students.