Student Financial Services Specialist

Responsibilities

• Administer student account transactions including posting charges, billing payments, and processing financial aid.
• Provide front-line customer service by greeting visitors, answering telephone calls, and responding to office emails.
• Advise students and families on billing information, student account balances, and available payment options.
• Process and reconcile cash, check, and credit card transactions, including Raven Card payments.
• Manage private scholarship data and facilitate scholarship payments.
• Maintain accurate data entry within Jenzabar One and PowerFAIDS systems.
• Support Perkins Loan collections and maintain data via the ECSI Servicing Select System.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office products, specifically Word and Excel.
• Strong written and verbal communication skills.
• Expertise in customer service and interpersonal relations.
• Basic mathematical and bookkeeping/accounting skills.
• Ability to handle sensitive financial information with strict confidentiality.

Preferred Qualifications

• Previous experience working in a financial aid, billing, or bursar's office.
• Experience with database management and higher education administrative systems.

Benefits

• Paid Time Off (PTO) including 160 hours annually plus additional sick time.
• 20 paid holidays, including a 10-day winter break.
• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance and disability coverage.
• 403(b) retirement plan with immediate 100% vesting and university contributions.
• Tuition benefits for employees and qualifying family members.
• Additional perks including pet insurance and local business discounts.

About the Company

Since 1962, Franklin Pierce University has been a catalyst for academic success and personal growth. We provide personalized, financially accessible academic opportunities that empower students to realize their full potential across our primary campus in Rindge, NH, and our various online and graduate centers.