Student Financial Services Counselor

Responsibilities

• Counsel students and families regarding financial aid eligibility, SAP requirements, enrollment, packaging policies, and billing processes.
• Process daily workflows including financial aid processing, registration-related billing, and Department of Education verification.
• Manage daily payments, receipts, and reconciliations, including bookstore vouchers and refund requests.
• Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations to ensure compliance.
• Assist with registration and graduation processes, including census, grading closeout, and transcript requests.
• Support Enrollment Management activities such as Open Houses, Accepted Students Days, and scholarship events.

Requirements

• Bachelor's degree required.
• 2-3 years of experience in higher education.
• Proficiency in Banner and Microsoft Office Suite.
• Strong knowledge of federal and state financial aid regulations.
• Valid Driver's license with the ability to travel between campuses.
• Demonstrated interpersonal, problem-solving, and organizational skills.

Preferred Qualifications

• Master's degree.
• Bilingual skills (Spanish).
• Experience with Department of Education software products.

Benefits

• High-quality health care plans.
• Retirement benefits.
• Tuition discounts.
• Flexible spending options.

About the Company

Mercy University is a dynamic, independent, coeducational New York City area university. As a federally designated Hispanic Serving Institution (HSI), Mercy is proud to serve a highly diverse student body and is committed to offering an inclusive learning environment that helps students transform their lives through higher education.