Student Customer Success Support Administrator

Responsibilities

• Create, update, and maintain customer training materials, including slide decks, onboarding guides, user documentation, and FAQs
• Produce short how-to guides, reference materials, and interactive media such as videos to support customer onboarding
• Support the preparation of training sessions, demonstrations, and workshops
• Collaborate with Product teams to ensure new features and releases are accurately reflected in customer-facing documentation
• Track customer engagement activities and ensure Salesforce (SF) records are up to date
• Provide Customer Success support to a portfolio of smaller or lower-complexity accounts, including webinar outreach and invitations
• Maintain accurate records of customer interactions and outcomes

Requirements

• Current Master's or postgraduate student
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Advanced MS Office skills (Word, Excel, PowerPoint)
• Interest in Customer Success, customer experience, or customer-facing roles
• Interest in Defense, Geopolitics, or adjacent markets
• Familiarity with SaaS, data, research, or analytics-driven products
• Prior internship or work experience in customer-facing, research, or support roles is a plus

Benefits

• 20 days vacation (pro-rated)
• 9 days flexible time off (pro-rated)
• 12 paid holidays (pro-rated)
• 401k retirement plan with company match and immediate vesting
• Weekly fresh fruit delivery
• Learning & Development opportunities including LinkedIn Learning and Mentoring

About the Company

Janes empowers military, government, and defense leaders to act with confidence in an increasingly complex world. We deliver trusted defense, security, and geopolitical information through seamless digital platforms and system integrations, turning overwhelming data into clear, actionable intelligence and insight.