Student Connect Coordinator

Responsibilities

• Act as the first point of contact for escalated student enquiries, providing clear guidance and resolution
• Coordinate daily workloads and adjust team priorities during peak periods
• Assist with roster management to ensure consistent coverage across all service channels
• Monitor and triage team chat channels, sharing updates and escalating issues as needed
• Provide Tier 1 support to students and complete administrative tasks such as official letters and ID cards
• Contribute to internal knowledge articles and continuous improvement initiatives
• Support recruitment, induction, and training for new staff and casual employees
• Work with stakeholders on complex matters and support complaint investigations

Requirements

• Experience in a busy customer service or student support environment
• Strong organisation and communication skills
• Proven ability to manage competing priorities in a fast-paced setting
• Practical problem-solving mindset and ability to work collaboratively across teams
• Comfort working with digital tools and in a team-oriented environment

Benefits

• Salary range of $82,415 - $92,456 per annum plus 17% superannuation
• Salary packaging options and corporate health discounts
• Generous leave entitlements, including paid parental leave and leave loading
• Opportunities for internal mobility within the university

About the Company

Griffith University is a values-led institution dedicated to leading research, academic excellence, and the transformative power of education. We bring together exceptional minds from across the globe to pursue excellence through our core principles of ethics and engagement.