Student Connect Coordinator

Responsibilities

• Act as the first point of contact for escalated student enquiries, providing clear guidance and resolution
• Coordinate daily workloads and adjust team priorities during peak periods
• Assist with roster management to ensure consistent coverage across all service channels
• Monitor and triage team chat channels, sharing updates and escalating issues as needed
• Provide Tier 1 support to students and complete administrative tasks such as official letters and ID cards
• Contribute to internal knowledge articles and continuous improvement initiatives
• Work with stakeholders on complex matters and support complaint investigations
• Assist with the recruitment, induction, and training of new staff and casual employees

Requirements

• Strong organisation and communication skills with a practical problem-solving mindset
• Experience working in a busy customer service or student support environment
• Ability to manage competing priorities in a fast-paced setting
• Proven ability to work collaboratively across teams and with various stakeholders
• Proficiency in using digital tools and working within a team environment
• A keen interest in process improvement and helping others develop

Benefits

• Competitive salary range (HEW Level 5) plus 17% superannuation
• Salary packaging options and corporate health discounts
• Generous leave entitlements, including paid parental leave and leave loading
• Opportunities for internal mobility within a large university setting

About the Company

Griffith University is a values-led institution dedicated to leading research, academic excellence, and the transformative power of education. We bring together exceptional minds from across the globe to pursue excellence through our core principles of ethics, engagement, and innovation.