Student and Parent Service Advisor

Responsibilities

• Provide in-person and email support to students, parents, alumni, and external stakeholders at the San Luis Potosí campus.
• Manage and follow up on academic requests, including certificates, academic histories, and transcripts.
• Guide and support users through administrative processes such as enrollment and accessing the MiTec portal.
• Participate in Welcome events and information sessions for high school and professional levels to provide administrative guidance.
• Assist students during course registration sessions to resolve doubts regarding the process.

Requirements

• Completed Bachelor's degree.
• Proven experience in customer service.
• Empathetic, proactive, and service-oriented attitude.
• Ability to follow institutional policies and procedures to ensure timely resolutions.

Preferred Qualifications

• Proficiency in English.

About the Company

Tecnológico de Monterrey is a leading educational institution focused on innovation, research, and excellence. We aim to transform our environment by empowering talent to build solutions that positively impact people and the community.