Student Advising Assistant

Responsibilities

• Provide front-line assistance and moderately complex advice to undergraduate and graduate students regarding program requirements, registration, and academic policies.
• Respond to student inquiries via in-person, telephone, email, and virtual platforms.
• Monitor student progression, compliance with prerequisites, and degree requirements.
• Coordinate course registration processes, class lists, and enrolment reports.
• Act as the official Timetable Representative, coordinating course schedules, laboratories, and examinations with faculty and scheduling services.
• Administer undergraduate scholarships, awards, and bursaries, including managing application processes via Qualtrics.
• Support academic misconduct and student conduct processes by maintaining confidential documentation and case files.
• Maintain advising resources, website content, and operational documentation within Confluence.
• Assist with the execution of University graduation ceremonies as a Graduand Marshal.

Requirements

• High School graduation plus a two-year post-secondary diploma.
• Four years of related experience, or an equivalent combination of education and experience.
• Intermediate proficiency in MS Excel.
• Typing speed of at least 50 words per minute.
• Familiarity with Workday Student.
• Commitment to equity, diversity, and inclusion.

Preferred Qualifications

• Ability to communicate effectively and tactfully with faculty, staff, and students.
• Strong proficiency in English grammar, spelling, and punctuation.
• Ability to prioritize and manage heavy volumes of inquiries under pressure.
• Experience with SISC and advanced administrative workflows.

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. We are committed to fostering an inclusive and diverse community that supports inspired students, faculty, and staff on their journey of discovery.