Student Accounts Office Student Assistant

Responsibilities

• Welcome and greet customers promptly while offering assistance.
• Answer incoming telephone calls in a timely and efficient manner.
• Guide and educate customers by providing information regarding their student accounts.
• Respond accurately to customer questions in person, over the phone, or in writing.
• Accept and process payments for tuition and fees via cash or check.
• Perform end-of-shift reconciliation for all cashiered payments.
• Maintain front desk supplies and ensure the workspace remains organized.
• Forward customer escalations to the supervisor as needed.
• Contribute to team efforts by completing additional projects as business needs arise.

Requirements

• Basic computer and telephone skills.
• Strong written and oral communication skills.
• Excellent attention to detail.
• Ability to multi-task and remain calm under pressure.
• Ability to relate to customers in a professional and courteous manner.
• Motivated and positive attitude.

Preferred Qualifications

• Previous experience in cashiering or customer service.
• Knowledge of Microsoft Office products.
• Qualification for Federal Work-Study funding.

About the Company

Texas Wesleyan University is dedicated to providing a transformative educational experience. Our Student Accounts Office provides essential financial services to our campus community, ensuring students have the support they need to manage their university accounts effectively.