Student Accounts Customer Service and Collections Specialist

Responsibilities

• Provide exceptional customer service to students, parents, and families via the Student Accounts window, telephone, and email.
• Manage collection activities, including monitoring account balances, following up on past due payment plans, and making collection calls.
• Post and reconcile payments, process refunds, and scan checks for daily deposits.
• Support student loan processing and servicing through Heartland ECSI.
• Assist with undergraduate student billing processes, including coordinating billing dates and preparing statement messages.
• Perform general administrative duties such as maintaining shared drive files, preparing bank deposits, and assisting with petty cash audits.
• Maintain confidentiality of student and parent information in compliance with regulations.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in customer service, billing, accounts receivable, or collections.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Basic accounting knowledge.
• Ability to maintain a positive and calm demeanor during high-volume and high-stress periods.
• Strong organizational, time management, and data entry skills with high attention to detail.

Preferred Qualifications

• Previous experience in a higher education or university environment.
• Experience with student accounts software or relevant accounting/billing systems.

About the Company

Gettysburg College is a private liberal arts college located in Gettysburg, Pennsylvania, dedicated to providing a transformative educational experience through a culture of collaboration, teamwork, and excellence.