Student Account Specialist

Responsibilities

• Provide financial counseling to students and families regarding tuition, fees, billing policies, and payment options
• Resolve complex account issues and provide high-volume support via email, phone, and in-person
• Manage collections, account reconciliation, and delinquency trends to protect institutional revenue
• Monitor receivables, aging reports, and credit balances to ensure accuracy and compliance
• Process tuition assistance documentation and coordinate third-party billing support
• Collaborate with campus departments to support student retention and enrollment initiatives

Requirements

• Associate's degree or completion of a post-secondary program of 18+ months
• 1–3 years of relevant work experience
• Proficiency in Microsoft Office Suite, with strong Excel skills
• Strong analytical, problem-solving, and critical thinking abilities
• Excellent customer service and communication skills

Preferred Qualifications

• Experience in accounting, finance, collections, or higher education
• Concentration in Accounting, Finance, Banking, Treasury, or Business

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree
• Comprehensive medical, dental, and vision coverage
• 6% annual retirement gift plus 4% matching contribution
• 18 days of personal leave in the first year and 9+ paid holidays

About the Company

Embry-Riddle Aeronautical University is the world’s largest aviation and aerospace university. Celebrating 100 years of leadership, the university serves more than 30,000 students globally through its residential campuses and a vast worldwide network, empowering the next generation of leaders in STEM, aviation, and space exploration.