Student Account Specialist

Responsibilities

• Handle payment processing, account entries, and third-party transactions
• Prepare student account summaries to support employer reimbursements
• Ensure timely and accurate responses to Bursar tracking cases
• Collaborate with senior Bursar staff to set and achieve departmental goals
• Maintain professional interactions with all internal and external stakeholders
• Manage large amounts of data and maintain detailed, comprehensive records

Requirements

• Bachelor’s degree in business, accounting, finance, education administration, or a related field
• Two years of customer service experience
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint)
• Advanced knowledge of Microsoft Excel

Preferred Qualifications

• Experience working in a higher education Bursar or Financial Aid setting
• Experience with cash management, internal controls, and auditing
• Experience working with ERP software

About the Company

Cleveland State University is dedicated to engaged learning and provides a diverse community for students and professionals to thrive. The Bursar's office plays a critical role in managing the university's fiscal operations and supporting student success through efficient financial services.