Posted 25 days ago
Student Account Assistant
University of Southern Indiana
Requirements
High school diploma or equivalent, One year related office experience, Customer service experience, Microsoft Office proficiency, Strong interpersonal skills
Skills
customer serviceExcelMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for students, parents, and third parties regarding billing and payment inquiries
- Review and communicate account information and discuss viable payment plan options with students
- Document all communications within the Banner system
- Process daily payments received via ACH and mail
- Coordinate the Bursar’s Office email and provide timely responses to customer needs
- Assist with balancing cash drawers and investigating discrepancies
- Maintain compliance with FERPA, Fair Debt Collection Practices, and other related regulations
Requirements
- High school diploma or equivalent
- Minimum of one year of related office experience or university-level coursework
- Prior customer service experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong interpersonal, organizational, and conflict management skills
- Ability to perform mathematical calculations including percentages and decimals
Preferred Qualifications
- Knowledge of FERPA restrictions
- Experience with Ellucian Banner and TouchNet
About the Company
The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN.
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University of Southern Indiana · Evansville
