Strategy & Operations Programs, Support

Responsibilities

• Drive the ideation and operationalization of new support systems, processes, and programs
• Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives
• Work with product, engineering, and data teams to address operational challenges like automation and process optimization
• Deep dive into critical drivers of support operations to identify opportunities for innovation
• Partner with go-to-market, product, and partnerships teams to launch new initiatives and drive change management

Requirements

• 8+ years of experience in operations, strategy, and consulting
• 5+ years of experience building and leading customer-facing operations
• History of high impact work in a technical environment
• Extensive experience taking end-to-end ownership of large, ambiguous problems
• Direct experience engaging with executives and senior leaders to influence decisions
• Highly analytical with strong skills in data modeling and operational forecasting
• Excellent communication and stakeholder influence skills
• Ability to thrive in chaotic environments and drive program structure

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.