Strategy & Operations (Payments)

About the Company

Outpost is a modular back office for global commerce, acting as a Merchant of Record for digital and physical goods across 58+ tax jurisdictions. The team consists of leaders from Revolut, Airwallex, Adyen, and Wayflyer, backed by top-tier fintech investors.

Responsibilities

• Unblock bottlenecks across GTM, ops, finance, product, and customer onboarding
• Own high-stakes, ambiguous problems and systematize solutions
• Work with product to shape the roadmap based on field insights
• Create playbooks and processes to help the company scale
• Manage PSP relationships (e.g., Adyen, Nuvei), including pricing negotiation and performance management
• Optimize authorization rates, build routing logic, and manage decline recovery
• Run chargeback operations and fraud strategy
• Build visibility into payment costs and identify margin opportunities

Requirements

• Experience at PSPs, acquirers, or payment-adjacent fintechs (e.g., Adyen, Stripe, Checkout.com, Nuvei, Worldpay, Revolut, Wise)
• Background in operations roles rather than pure product or commercial roles
• Experience with auth optimization, PSP management, chargebacks, or payment operations
• Deep understanding of interchange economics and why auth rates differ by market
• Proven ability to negotiate with PSPs or manage them operationally
• High bias for action and comfort working in ambiguous, fast-paced startup environments

Preferred Qualifications

• Experience with Merchant of Record (MoR) platforms such as Global-e, Digital River, or Paddle
• Experience in high-volume e-commerce payments teams