Strategy & Operations Manager

About the Company

Lendable is on a mission to build the world's best technology to help people get credit and save money. We are one of the UK’s newest unicorns and one of the fastest-growing fintech companies, providing loans, credit cards, and car finance through advanced technology.

Responsibilities

• Own the fraud and complaints function for the US market end-to-end
• Map, redesign, and automate operational processes from first principles
• Manage day-to-day fraud investigations and customer complaints
• Pull and interpret data to identify fraud typologies and complaint root causes
• Define key metrics and build reporting for senior leadership
• Execute improvement projects cross-functionally with Product, Engineering, and Compliance
• Manage relationships with third-party fraud detection and complaints vendors

Requirements

• Track record of delivering complex projects in fast-moving environments
• Strong hands-on analytical ability with experience pulling and interpreting data
• Clear and direct communication skills for senior stakeholders
• Ability to manage a mixed workload of structured projects and reactive casework
• Lateral thinker capable of challenging the status quo
• Interest in how AI and technology transform operational functions

Preferred Qualifications

• Experience in financial services or a regulated environment