Strategy & Operations Lead

About the Company

Clarion solves healthcare capacity issues using AI agents that handle the patient journey from end-to-end, including scheduling, referrals, and prescription refills. Backed by Accel, Y Combinator, and Sequoia, we are an in-person team based in New York City dedicated to restoring time to medical staff and improving patient access to care.

Responsibilities

• Serve as the CEO's right hand to drive priority initiatives and track progress against goals
• Manage the AI agent deployment pipeline from customer onboarding through optimization
• Build and document scalable processes for customer implementation, QA, and support
• Create dashboards to track metrics across customer success, AI performance, and business operations
• Manage vendor relationships and evaluate new tools to support operations

Requirements

• 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
• Strong communication skills to build trust with healthcare customers and team members
• Proven experience managing projects from start to finish
• Strong analytical skills and ability to spot trends in data
• Ability to work in-person at our NYC office

Preferred Qualifications

• Highly organized with the ability to balance multiple strategic initiatives
• Proactive approach to identifying business risks and growth opportunities
• Comfortable working in fast-paced, evolving environments
• Passion for healthcare workflows and technology-driven improvement

Benefits

• Direct mentorship from the founding team
• Meaningful equity and early employee stock options
• 100% covered healthcare
• Flexible time off and commuter benefits
• Weekly team lunches, quarterly retreats, and monthly team events