Strategist, Agent Development

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Responsibilities

• Partner with Agent Product Managers and Agent Engineers to scope, build, and ship AI agents
• Act as a trusted advisor to customers to drive their AI strategies
• Build, design, and refine conversational AI agents
• Drive execution and delivery of multiple complex, high-visibility agent development projects
• Coordinate across technical and non-technical stakeholders through the full development lifecycle
• Contribute data-driven, strategic insights to customers and internal teams

Requirements

• Excellent verbal and written communication skills for technical and non-technical audiences
• Strong understanding of software development, product management, and engineering principles
• Strong analytical and critical thinking skills for problem-solving and risk mitigation
• Proven ability to manage multiple projects and lead teams
• Degree in Computer Science, Engineering, Mathematics, or a related technical field is a strong plus
• MBA or experience at the intersection of technology and operations is a strong plus

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons