Strategist, Agent Development - Financial Services

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Responsibilities

• Own end-to-end enterprise AI deployments for sophisticated financial institutions
• Partner with C-suite and senior executives to define AI strategy and roadmaps
• Lead multi-workstream, cross-functional programs from strategy through production deployment
• Build durable executive relationships regarding AI risk, compliance, and operational redesign
• Translate strategic objectives into production-grade AI systems in partnership with engineering and product
• Structure ambiguous business challenges into clear workstreams and define success metrics
• Contribute data-driven strategic insights to customers and internal roadmaps

Requirements

• Demonstrated experience owning complex projects and executive-level customer relationships
• Experience interfacing with executives at the VP level and above
• High EQ and ability to motivate teams and manage stakeholder disagreement
• Mastery of program ownership best practices and driving large deliverables at scale
• Humility and a commitment to continuous learning and feedback
• Genuine interest in Financial Services and improving customer experience

Preferred Qualifications

• Experience in financial technology or implementing systems at financial institutions
• Familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.)
• Background as an Engagement Manager from a leading management consulting firm
• Background as a Product Manager with customer-facing launch experience
• Background as a former founder who has built and scaled products and teams

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons