Strategic Customer Success Representative

Responsibilities

• Provide white-glove post-land support for strategic accounts across glass and architectural aluminum business units
• Proactively track and communicate delivery schedules for glass, metal, and hardware to ensure timely arrival
• Act as the single point of contact for high-value strategic dealers to build deep relationships
• Resolve customer issues directly and track all interactions within the CRM
• Collaborate with internal teams including Estimating, Project Management, Engineering, and Operations
• Identify opportunities for account expansion and cross-selling to drive revenue growth
• Partner with Strategic Sales representatives to facilitate seamless hand-offs during contract renewals

Requirements

• 5+ years of experience in high-touch customer service, project management, or sales
• Bachelor's Degree or equivalent work experience preferred
• Experience managing a portfolio of multiple complex accounts simultaneously
• Strong written and verbal communication skills for all organizational levels
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems
• Strong problem-solving and analytical skills with high attention to detail

Preferred Qualifications

• Experience in the glass and glazing industry, commercial construction, or building products sector

Benefits

• Industry competitive benefits at low cost to the employee
• Work-life balance including PTO, holidays, and floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Comprehensive training and skill development

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities in five countries.