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Posted a day ago
Strategic Customer Success Manager
WatershedStrategic Customer Success Manager
Requirements
7+ years enterprise SaaS experience, Experience with global strategic accounts, Executive relationship management skills, Change management expertise, Commercial fluency
Skills
SaaScustomer successAccount Management
About the role
About the Company
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.
Responsibilities
- Own success for a small set of high-value customers, driving retention, growth, and impact
- Build trusted executive relationships, showing how sustainability data drives strategy
- Lead planning and governance with customers through roadmaps and executive reviews
- Represent the customer internally to shape product priorities and strategy
- Navigate complex customer organizations and coordinate internal teams to deliver value
Requirements
- 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts
- Proven success building executive relationships and driving retention and expansion
- Strong communicator with C-suite presence
- Skilled in change management and helping large organizations adopt new ways of working
- Commercially fluent, partnering with Sales on renewals and growth
- Highly organized and able to manage multiple enterprise accounts
- Willingness to travel up to 20%
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Watershed · London
