Strategic Customer Success Manager

About the Company

PDQ makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners.

Responsibilities

• Manage a focused portfolio of enterprise and high-ARR accounts across their full customer journey
• Build and maintain executive-level relationships as a trusted advisor
• Develop and execute tailored success plans to drive product adoption and retention
• Identify and close upsell and cross-sell opportunities in partnership with Sales
• Onboard high-ARR accounts to ensure they realize full product value
• Serve as the voice of the customer internally to Product Managers
• Mentor junior Customer Success Managers

Requirements

• 7+ years of SaaS/B2B customer success, account management, or sales experience
• Experience managing complex enterprise-level relationships and multi-stakeholder organizations
• Proven track record of driving retention, expansion, and upsell
• Proficiency with CRM software (Salesforce or HubSpot) and Microsoft Office suite
• Ability to learn and demo technical SaaS products

Preferred Qualifications

• Experience in IT management, endpoint management, or device management software (MDM)
• Familiarity with PDQ products (Deploy, Inventory, Connect, SimpleMDM, or SmartDeploy)
• Experience in a PE-backed or high-growth SaaS environment
• Bachelor's degree in Business or a related field

Benefits

• 4-Day Work Week
• Equity Participation
• 100% Premium Coverage for medical, dental, and vision for employees and dependents
• 100% Premium Coverage for disability, life, and AD&D insurance
• Company match of the first 6% of employee deferrals
• Flexible Paid Time Off Policy
• Health Savings Account (HSA) and wellness incentives