Posted a day ago
Strategic Customer Success Manager
FreshworksStrategic Customer Success Manager
Perks & benefits
Medical InsuranceVisaCommissionHealth InsurancePaid Leave
Requirements
10-12+ years Customer Success or SaaS experience, Experience managing enterprise portfolios, Executive stakeholder management skills, Strong commercial acumen, Ability to travel
Skills
SaaScustomer successAccount Management
About the role
Responsibilities
- Own a portfolio of 20-25 Strategic and Key Enterprise customers representing $8M-$10M in ARR
- Build trusted partnerships with executive sponsors and technical stakeholders
- Drive adoption, retention, and long-term growth to maximize customer investment value
- Lead Executive Business Reviews and strategic planning sessions
- Partner with Account Executives to develop account strategies and uncover expansion opportunities
- Collaborate with Product, Engineering, and Support to represent the voice of the customer
- Travel to customer sites to facilitate executive meetings and support business initiatives
Requirements
- 10-12+ years of experience in Customer Success, Technical Account Management, or Enterprise Consulting
- Proven track record managing strategic enterprise SaaS portfolios
- Ability to build relationships with C-suite executives (CIOs, CTOs)
- Strong commercial acumen regarding renewals and growth strategies
- Experience leading Executive Business Reviews
- Exceptional communication and presentation skills
- Ability to travel to customer sites as needed
About the Company
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
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Freshworks · Boston
