Strategic Construction Success Manager

Responsibilities

• Own the success of a portfolio of top enterprise customers, supporting complex stakeholder structures and deployments.
• Build and maintain relationships with executive sponsors, customer champions, admins, and end users.
• Develop and execute customer success plans aligned to customer initiatives and measurable business outcomes.
• Lead business reviews and success check-ins to communicate value, adoption progress, and risks.
• Guide customers through large-scale deployments, workflow standardization, and change management.
• Partner with Sales, Product, and Support teams to drive renewals, identify expansion opportunities, and influence product direction.
• Monitor customer health and usage patterns to proactively drive adoption and reduce churn risk.
• Serve as an escalation point for enterprise customers to resolve issues and improve the overall experience.

Requirements

• 3+ years of experience in a customer-facing SaaS role (Customer Success, Implementation, Solutions Engineering, or similar).
• Proven experience supporting enterprise customers with complex, multi-stakeholder organizations.
• Strong business acumen with the ability to tie product adoption to business value.
• Excellent presentation, communication, and relationship-building skills.
• Highly self-motivated and organized, with the ability to operate autonomously in a remote environment.
• Strong problem-solving skills and a consultative mindset.

Preferred Qualifications

• Background in construction technology or direct construction industry experience.
• Experience navigating ambiguity and building new processes within a scaling organization.

Benefits

• Competitive salary range: $113,400 - $138,600.
• Eligibility for a corporate bonus of up to 30%.
• Fully remote work environment within the United States.

About the Company

Fieldwire is a field-first construction platform designed to reduce busywork and increase building productivity. Trusted on over 4 million projects worldwide, Fieldwire (part of the Hilti Group) provides crews with reliable access to plans, tasks, and updates on a single, transparent platform. We combine deep construction expertise with modern digital innovation to help teams stay aligned from start to finish.