Strategic Account Manager

Responsibilities

• Manage a book of 50 Strategic Food & Beverage Sellers in the San Francisco area and across the West Coast
• Grow account-based revenue via use-case expansion, cross-sell opportunities, and customized onboarding
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high-value restaurant sellers
• Identify opportunities for technical Square solutions and project manage execution with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention
• Provide white-glove client service and troubleshooting
• Conduct quarterly business reviews with stakeholders

Requirements

• 5+ years of relevant Account Management experience
• Experience managing, retaining, and growing a book of business
• Consistent over-performance on sales or customer success metrics
• Technical solutioning framework and requirements gathering skills
• Experience managing projects with engineering, product, and finance teams
• Contract and pricing negotiation experience with senior stakeholders
• Excellent written and verbal communication skills

Preferred Qualifications

• Restaurant experience
• F&B Technology experience

About the Company

Square is a part of Block, Inc., building integrated, omnichannel solutions to help sellers manage inventory, payments, and financial services. We empower sellers of all sizes to grow their businesses through a seamless ecosystem of tools.