Strategic Account Manager - Renewals

Responsibilities

• Take full ownership of existing customer accounts within the assigned portfolio to ensure high retention.
• Achieve and maintain a minimum customer retention rate of 85% across the account base.
• Identify and drive upselling and cross-selling opportunities for D&B products, including ESG Reports and D-U-N-S Registered offerings.
• Conduct periodic meetings with senior stakeholders, including CXOs, CFOs, and Managing Directors, to strengthen relationships.
• Classify accounts based on risk profiles and develop targeted sales and revenue strategies.
• Manage account receivables and ensure timely collection of required documentation and outstanding payments.
• Collaborate with operations teams to ensure seamless product delivery and meet customer service expectations.
• Maintain accurate client data and regular sales forecasts within the CRM system.

Requirements

• MBA in Finance or Marketing.
• Minimum of 3+ years of experience in corporate client relationship management.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal, presentation, and negotiation skills.
• Ability to work under pressure and manage complex stakeholder relationships.
• Willingness to travel as required.

Preferred Qualifications

• Knowledge of trade finance and various banking products.
• Experience in credit ratings, consulting, or advisory roles.
• Strong business acumen and deep understanding of current market trends.

About the Company

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. Our global team is passionate about driving innovation and helping businesses grow through data-driven insights.