Strategic Account Manager

Responsibilities

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives
• Lead QBRs and executive engagements to align on customer business outcomes
• Advise enterprise customers on AI initiatives and business use-cases for AI agents
• Drive expansion, cross-sell, and upsell opportunities within existing accounts
• Lead the full renewal cycle including forecasting and close
• Lead structured onboarding to ensure fast time-to-value
• Translate customer feedback into actionable product insights for R&D and Product teams

Requirements

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
• Proven quota carrier with retention and expansion ownership
• Experience managing complex enterprise accounts and multi-stakeholder relationships
• Strong negotiation and closing skills
• Executive presence and strong communication skills
• Analytical and data-driven mindset
• Solid understanding of AI concepts and enterprise applications

Preferred Qualifications

• Experience in an early-stage or founding role
• Experience with enterprise platforms or workflow automation
• Domain expertise in Financial Services or Supply Chain industries

About the Company

We're a well-funded, early-stage startup building our Account Management team to grow and retain our enterprise customer base through AI-driven impact.