Strategic Account Manager

Responsibilities

• Lead executive-level growth conversations focused on expansion, performance, and profitability for a portfolio of enterprise partners
• Introduce and execute new product opportunities to deepen partnerships and unlock new revenue streams
• Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
• Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
• Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
• Run quarterly business reviews to align on performance, insights, and forward plans
• Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience

Requirements

• 5-6 years of experience in a quota-carrying sales or account management role
• Proven experience partnering cross-functionally with product, marketing, and operations teams
• Strong track record of building and sustaining long-term relationships with senior stakeholders
• Problem-solving mindset with a strong bias toward action and follow-through
• Excellent communication skills with the ability to adapt your style to different audiences
• Highly organized and detail-oriented with the ability to work in a fast-paced environment

About the Company

Playlist is building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Through brands like Mindbody and ClassPass, we empower businesses and individuals to make aspirations into actions, fostering meaningful, real-world connections through technology.