Strategic Account Manager

About the Company

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.

Responsibilities

• Manage all aspects of the renewal cycle for Octus’ subscription relationships
• Develop and maintain a long-term relationship with key stakeholders
• Manage key client interactions with a focus on expansion opportunities and subscription renewals targeting 115%+ net retention
• Collaborate with customer success to deliver excellent client service and customer experience
• Coordinate with the product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine relationship management strategy

Requirements

• 8+ years of experience in account management or strategic account management selling subscription-based solutions
• Strong ability to build relationships and business partnerships to meet and exceed net retention targets
• Proven success in hitting quota and retention targets
• Organized and detail-oriented with the ability to prioritize multiple ongoing workstreams
• Excellent interpersonal, verbal, and written communication skills
• Experience with Salesforce

Benefits

• Competitive health benefits
• Matched 401k and pension plans
• Paid time off (PTO)
• Generous parental leave
• Gym subsidies
• Educational reimbursements for career development
• Recognition programs
• Pet-friendly offices (US only)