Strategic Account Manager

About the Company

Faros is building the engineering intelligence platform for the AI era. We help engineering organizations understand the impact of AI on software delivery while providing the operational context that enables AI agents to operate with greater accuracy, relevance, and trust in complex enterprise environments.

Responsibilities

• Manage and grow relationships with Faros’ top enterprise customers
• Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
• Drive customer adoption and ensure customers realize measurable value from the Faros platform
• Identify and close expansion opportunities within existing accounts
• Develop account plans to expand Faros usage across teams, departments, and business units
• Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
• Run executive business reviews and strategic planning sessions with customers
• Track account health, renewal timelines, and growth opportunities

Requirements

• 5+ years in enterprise account management, customer success, or enterprise sales
• Experience managing large enterprise accounts
• Proven ability to drive account growth and expansion
• Strong executive-level communication and relationship-building skills
• Experience working with technical stakeholders such as engineering leaders or platform teams
• Ability to navigate complex organizations and multiple stakeholders
• Comfortable operating in a fast-moving startup environment

Preferred Qualifications

• Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms
• Experience with usage-based or platform products
• Background working with engineering or technical buyers