Strategic Account Manager

About the Company

Cargomatic connects shippers and carriers in real time through our digital freight marketplace, making port, drayage, and regional logistics more efficient, transparent, and sustainable.

Responsibilities

• Manage a portfolio of customer accounts to drive retention, renewal, and expansion
• Identify opportunities for upselling or cross-selling new services or lanes
• Partner with internal teams to ensure operational excellence and timely issue resolution
• Track account performance metrics including customer satisfaction (CSAT), renewal rates, and gross margin improvement
• Present account insights and business reviews to customers and internal leadership
• Contribute to revenue and profitability targets within your assigned territory

Requirements

• 5+ years of experience in logistics, supply chain, or drayage account management
• Proven success managing and expanding enterprise or port-based logistics accounts
• Highly effective at developing strategic customer relationships and driving successful negotiations
• Analytical mindset with the ability to interpret data and identify growth trends
• Bachelor’s degree or equivalent experience in business, logistics, or a related field

Benefits

• 401(k) with company contribution
• Flexible Paid Time Off (PTO)
• Comprehensive Health, Medical, and Dental coverage
• Opportunities for professional development and career advancement