Strategic Account Manager (Cargo)

Responsibilities

• Lead the Etihad Cargo commercial and operational strategy for the Mediterranean and CIS markets to maximize revenue and performance
• Manage and motivate the insource team to achieve agreed-upon targets, revenue, load factor, and yield goals
• Develop and execute strong country, area, and account plans following Etihad Cargo's segmentation model
• Maintain and steer customer relationships, including global, regional, and local key accounts
• Drive the implementation of digital solutions such as iCargo, self-service tools, and E-Airway Bills
• Monitor performance using KPI and SLA tools to ensure compliance with service levels and standards
• Coordinate with GHA and Cargo Terminals to ensure high-quality service delivery
• Manage sales costs, budgeting processes, and market intelligence collection

Requirements

• Minimum Diploma (2 years or more) or Bachelor's degree
• At least 7 years of experience in the cargo market with strong customer knowledge
• Extensive expertise in the Mediterranean and CIS cargo markets
• Fluent written and spoken English
• Basic knowledge and experience with GHA or warehouse handling

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through our “Journey 2030” ambition, we are expanding our network, doubling our fleet, and growing our people to drive a new era of excellence in the aviation industry.