Posted 2 days ago
Strategic Account Director
CraftyStrategic Account Director (Client Success)
Perks & benefits
CommissionHealth InsurancePaid Leave
Requirements
7+ years client success experience, 2+ years project management experience, Proficiency in HubSpot and Tableau
Skills
HubSpotTableauAccount Management
About the role
About the Company
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces, serving more than 300,000 employees per month across 300+ offices.
Responsibilities
- Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth
- Execute strategic plans to address client pain points and evolve client programs
- Leverage analytics in Tableau and HubSpot to drive data-informed growth and retention strategies
Requirements
- 7+ years of experience in client success or account management
- 2+ years in a project management or consulting role
- Proficiency in HubSpot, Tableau, and Notion
Preferred Qualifications
- Food & beverage industry experience
- Bachelor's degree in Business, Operations, or a related field
- Proven track record of leading strategic initiatives
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Crafty · New York