Store Operations Supervisor

Responsibilities

• Lead and support daily store operations, ensuring consistency, efficiency, and alignment with Burberry standards
• Champion a positive employee experience by fostering engagement, collaboration, and a high-performing team environment
• Deliver an elevated customer experience that reflects the Burberry brand and builds long-term loyalty
• Monitor and support store performance to contribute to commercial success through effective operational execution
• Maintain high standards across store presentation, processes, and compliance requirements

Requirements

• Experience in a retail or operational leadership role, ideally within a premium or service-led environment
• A collaborative leadership style with the ability to motivate and support diverse teams
• Strong organisational skills with high attention to detail and a focus on delivering excellence
• A customer-focused mindset with a deep understanding of service excellence
• Confidence in managing priorities and multitasking in a fast-paced retail setting
• A proactive, solution-oriented approach with a commitment to continuous improvement

About the Company

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of owned and franchised stores across EMEIA, Asia Pacific, and the Americas. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.