Store Manager

Responsibilities

• Drive commercial strategy and profitability for the Omotesando flagship store
• Analyze daily KPIs and product category results to implement agile action plans
• Lead, coach, and develop a high-performance retail team to maintain high service standards
• Oversee clienteling approaches and build networks to foster long-term customer loyalty
• Manage visual merchandising and store atmosphere to ensure compliance with brand standards
• Oversee stock management and inventories in collaboration with the stock team
• Manage store operations including scheduling, compliance, and maintenance

Requirements

• Proven experience in retail leadership and team management
• Strong ability to analyze KPIs and translate data into actionable sales strategies
• Expertise in clienteling and delivering premium customer experiences
• Proficiency in stock management and operational processes
• Excellent communication skills with the ability to act as a liaison between the store and HQ
• Strong problem-solving skills and emotional intelligence in fast-paced environments

About the Company

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections globally.