Store Manager

Responsibilities

• Lead recruitment, training, and development of the management and retail teams
• Drive sales by exceeding daily goals and executing business plans aligned with brand strategy
• Educate customers and staff on brand values, ethical sourcing, and product knowledge
• Manage operational excellence including budgets, stock, inventory, and visual merchandising
• Oversee scheduling, payroll accuracy, and compliance with health and safety protocols
• Foster a diverse, equitable, and inclusive environment through active DEIB initiatives

Requirements

• 3-5 years of retail management experience
• Strong HR skills including hiring, scheduling, and performance management
• Excellent communication, analytical, and troubleshooting skills
• Strong customer service and supervisory abilities
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Proven track record of developing retail staff careers
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference.