Store Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and animal testing positions
• Manage budgets, inventory, and stock levels to ensure product freshness and availability
• Coach and develop staff through performance management, training, and constructive feedback
• Implement merchandising plans and maintain visual standards to drive sales
• Oversee scheduling, time, and attendance to ensure operational excellence and payroll accuracy

Requirements

• 3-5 years of retail management experience
• Strong HR skills including hiring, scheduling, and conflict resolution
• Excellent communication, analytical, and organizational skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Proficiency in Microsoft Excel and Microsoft Office suite
• Experience in cross-cultural collaboration or DEIB training
• Fluency in French, Spanish, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing and supporting sustainable communities through initiatives like the Charity Pot Program.