Store Manager

Responsibilities

• Lead sales and customer experience by exceeding daily goals and ensuring an inclusive environment
• Educate customers and staff on brand values, ethical buying, and product benefits
• Manage team recruitment, training, and career development
• Oversee operational excellence including budgets, stock, inventory, and merchandising
• Ensure compliance with company policies, health and safety protocols, and scheduling requirements

Requirements

• 3-5 years of retail management experience
• Strong HR skills in hiring, scheduling, and performance management
• Excellent communication, analytical, and organizational skills
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Proven track record of developing retail staff careers
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Experience in DEIB or social justice training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, sustainable communities, and ethical business practices.