Store Manager

Responsibilities

• Lead the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values, ethical buying, and product ingredients
• Recruit, train, and develop the management and retail teams
• Manage business metrics, budgets, and KPIs to achieve short- and long-term goals
• Oversee operational excellence including stock, inventory, merchandising, and scheduling
• Maintain shop compliance with health, safety, and company standards

Requirements

• 3-5 years of retail management experience
• Strong HR skills including hiring, scheduling, and performance management
• Excellent communication, analytical, and troubleshooting skills
• Strong customer service and supervisory abilities
• Knowledge of skincare, natural beauty, and ethical business practices
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service models
• Proven track record of developing retail staff careers
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Experience in cross-cultural collaboration or DEIB training
• Fluency in Spanish, French, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing, sustainable communities, and ethical business practices.