Store Manager

Responsibilities

• Collaborate with the team to exceed daily sales goals and ensure an inclusive customer experience
• Educate customers and staff on brand values including ethical buying and handmade products
• Develop and execute business plans to achieve short and long-term KPIs
• Coach and develop staff through development plans and constructive feedback
• Manage recruitment, selection, and diversity, equity, and inclusion initiatives
• Oversee shop compliance, stock, inventory, and merchandising standards
• Manage labor budgets, scheduling, and payroll accuracy

Requirements

• 3-5 years of retail management experience
• Strong HR skills including hiring, training, and performance management
• Excellent communication, analytical, and problem-solving skills
• Strong customer service and sales expertise
• Knowledge of skincare and natural beauty products
• Ability to work flexible hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with consultation-based customer service
• Proficiency in Microsoft Excel and Microsoft Suite
• Experience in cross-cultural collaboration or DEIB training
• Fluency in French, Spanish, or other languages

About the Company

Lush North America creates fresh and handmade cosmetics, dedicated to fair trade sourcing and supporting sustainable communities through initiatives like the Charity Pot Program.