Store Manager

Responsibilities

• Lead the LensCrafters team to deliver unsurpassed customer service and a flawless patient experience
• Analyze store reporting to create and implement action plans for key performance indicators (KPIs) including NPS, sales to plan, and exam growth
• Recruit, hire, and train a highly engaged team using company-provided coaching programs
• Partner with the Doctor of Optometry to elevate the customer experience and drive store growth
• Oversee all operational, inventory, and visual merchandising tasks to ensure brand standards are met
• Implement and maintain company-approved safety programs to ensure a safe working environment

Requirements

• High School graduate or equivalent
• 4+ years of management or supervisory experience
• Knowledge of current optical theory and merchandise
• Strong communication, listening, and influencing skills
• Proficiency in basic math (addition, subtraction, multiplication, division)
• Ability to manage time effectively under aggressive deadlines
• Familiarity with computers, calculators, and cash registers

Preferred Qualifications

• College degree or equivalent
• State licensure and/or ABO Certification
• LensCrafters Final Inspector Certification
• Completion of LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in retail and customer service
• High level of business acumen and knowledge of the LC Dashboard

Benefits

• Competitive pay range based on geography and experience
• Potential for bonus or commission plans
• Comprehensive health care and retirement savings options
• Paid time off and vacation
• Various employee discounts

About the Company

LensCrafters is a leader in pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees driving the transformation of the eyewear and eyecare industry.