Store Manager

Responsibilities

• Lead the store team to surpass performance metrics including sales, consumer service, and charms
• Deliver outstanding service to consumers using the C.H.A.R.M service model
• Apply analytical thinking and company reporting to identify store opportunities and drive strategic decisions
• Manage visual presentation, product flow, replenishment, and operational standards
• Foster a welcoming and inclusive environment that promotes internal growth and talent development
• Coordinate, delegate, and prioritize store deadlines while ensuring effective follow-up on daily activities
• Support daily retail operations including POS management, stock replenishment, and seasonal markdown processes
• Adhere to Asset Protection policies, including inventory control and shortage prevention

Requirements

• Minimum 5 years of total retail experience
• STPM, A Level, Diploma, or Advanced Diploma or above
• Professional working proficiency in English
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and email
• Ability to work on a rotational shift basis, including nights, weekends, and public holidays
• Proven communication skills to connect with team members, managers, and corporate partners

Preferred Qualifications

• Previous experience as a Store Manager
• Proficiency in additional languages

About the Company

Crocs, Inc. is a global leader in casual footwear, known for its comfort, style, and iconic designs. We encourage our team members to break molds and create something better, offering a fast-paced environment where every career offers a chance to make a real impact.