Store Manager

Responsibilities

• Lead the store team to surpass performance metrics including sales, consumer service, and charms
• Deliver outstanding service to consumers using the C.H.A.R.M service model
• Apply analytical thinking and company reporting to identify store opportunities and drive strategic decisions
• Manage visual presentation, product flow, replenishment, and operational standards
• Foster a welcoming and inclusive environment that promotes internal growth and talent development
• Coordinate and delegate daily activities to ensure all store deadlines are met
• Support retail operations including POS management, stock replenishment, and seasonal markdown processes
• Adhere to Asset Protection policies, including inventory control and shortage prevention

Requirements

• Minimum of 5 years of total retail experience
• STPM, A Level, Diploma, or Advanced Diploma or above
• Proficiency in English (written and verbal)
• Intermediate proficiency in Microsoft Office (Word, PowerPoint, Excel) and email
• Ability to work rotational shifts, including nights, Saturdays, Sundays, and Public Holidays
• Demonstrated leadership abilities with a passion for driving team results

Preferred Qualifications

• Previous experience as a Store Manager
• Proficiency in additional languages

About the Company

Crocs, Inc. is a global leader in casual footwear, known for its comfort, style, and innovation. We encourage our team members to break molds and create something better, offering diverse career paths across our retail stores, headquarters, and distribution centers.